07/38 - Manuale di valutazione della comunicazione in oncologia.A cura di Anna De Santi, Pier Luigi Morosini e Silvana Noviello per il Gruppo CARE (Comunicazione, Accoglienza, Rispetto, Empatia)2007, ix, 103 p.

Istituto Superiore di Sanità

Rapporti ISTISAN

Published 12/12/2020 - Edited 18/10/2023

Reports containing technical information, data, research protocols, proceedings, training material and the results of other activities carried out by the ISS. Most reports are published in Italian, some are in English.

All reports have an English abstract.

Edited by the Scientifc Communication Unit
Responsible Director: Paola De Castro
Editorial staff: Sandra Salinetti

Back 07/38 - Manuale di valutazione della comunicazione in oncologia.A cura di Anna De Santi, Pier Luigi Morosini e Silvana Noviello per il Gruppo CARE (Comunicazione, Accoglienza, Rispetto, Empatia)2007, ix, 103 p.

Published 27/11/2007 - Edited 27/02/2020

Handbook for evaluation of oncology communication.
Edited by Anna De Santi, Pier Luigi Morosini and Silvana Noviello for the Working group CARE
2007, ix, 103 p. (in Italian)

This volume provides the ground for medical and nursing teams to self-assess their communication skills with cancer patients. This first draft will benefit from any contribution health workers will make available. This handbook is composed of two parts. The first part is articulated into 20 frames, or fundamental issues in communication, related also to the organizational environment where it takes place. Each frame has an aim (expected impact on patients and their relatives) and a number of specific criteria. The reader will assess criteria and aims on a 5 level scale. Examples are associated to a number of criteria. In each frame, the different areas of communication are examined in every aspect of disease. that patients consider essential to support good communication during the steps of disease . Self-assessment should be done by the whole care giving team and should include all criteria as well as a comprehensive overview of the process. The second part of this handbook examines – in a relational outlook – the ethical, organizational, psychological and normative aspects of the communication with the oncological patients and their families.
Key words: First encounter, Self assessment, Cancer, Communication

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